Choosing a janitorial company is a relationship you will likely live with for a year or more. A few good questions during evaluation can save months of frustration later.
- How long have you been in business, and do you have references from similar facilities? Relevant experience matters more than years alone.
- Are your employees background-checked? Crews work in your building, often after hours — this should be non-negotiable.
- Are you bonded and insured? Ask for a current certificate of insurance covering general liability and workers’ compensation.
- What products and equipment do you use? Ask specifically about disinfectants and vacuum filtration.
- Who will actually clean my building? Know whether the crew are direct employees or subcontractors.
- What happens if I’m not satisfied? Ask about the complaint resolution process and re-clean policy.
- Do you provide a written scope of work? Any provider unwilling to put details in writing is a red flag.
- What are your contract terms and cancellation policy? Understand commitment length and auto-renewal terms.
- Do you have experience with my facility type? Medical, school, and industrial facilities each have distinct requirements.
- How do you train and supervise your staff? Training and supervision determine whether quality holds up over time.
Ask Us These Questions
We welcome all ten — every quote starts with a walkthrough, a written scope, and documentation of our insurance and bonding.
Ready to get a written quote? Call (866) 958-8773 Mon–Fri 8:30am–5:00pm or Request a Written Quote.